Overview

• Is a deposit required to secure my appointment?

Yes, a 50% deposit is required for all appointments, which will go towards the total cost of your treatment.

• What if I need to cancel my appointment?

You can cancel your appointment by calling The Island Spa on 0428 255 294. We require 24 hours’ notice for any changes to your appointment including changes to the date and time.

If you reschedule or cancel your appointment with less than 24 hours notice, or fail to attend a scheduled appointment, we reserve the right to retain any deposits paid or vouchers. 

TERMS & CONDITIONS 

What are the terms and conditions?

• The spa reserves the right to refuse service to any guest.
• Guests must not be abusive to staff or other guests/people in the spa. You will be asked to leave the premises immediately if you bully, harass, abuse, or assault any person whilst on the premises.
• Treatment results cannot be guaranteed.
• No refunds will be given once the treatment has been administered.
• Treatment prices are subject to change.
• If you arrive later than your appointment time, we reserve the right to cancel your appointment.